This Refund Policy sets out the circumstances in which refunds may be provided by BitLeap (HK) Trading Co., Limited in connection with orders for products and services. This Policy should be read together with our Terms & Conditions and any applicable written agreement.
1. Deposits and Milestone Payments
Deposits and milestone payments are generally non-refundable, as they cover costs incurred in product development, sampling, and reserving production capacity.
In the event that BitLeap (HK) Trading Co., Limited cancels an order prior to the commencement of production, we will refund any amounts paid for that order in respect of goods or services not yet provided.
2. Defective or Non-Conforming Products
If, at the time of delivery, the products do not conform to the agreed specifications due to a manufacturing defect attributable to BitLeap (HK) Trading Co., Limited, you may notify us in writing within 7 days of receipt, and we will, at our option and subject to inspection: (a) remedy or remanufacture the non-conforming products; (b) provide a credit; or (c) refund the relevant amount paid for the non-conforming products.
The availability of any refund is subject to your provision of reasonable evidence of the defect and return of samples as reasonably requested by us.
3. Custom-Developed Goods
Because the products we manufacture are custom-developed to your specifications, they generally cannot be returned or refunded where they conform to the agreed specifications, even if you no longer wish to proceed.
4. How to Request a Refund
To request a refund, please contact us in writing at service@bitleap.hk with your order number, a description of the issue, and supporting documentation. We will review your request and respond within a reasonable timeframe.
Approved refunds will be processed to the original payment method within a reasonable period following approval, subject to any applicable bank processing times.
4A. Refund Processing and Timeframe
Once a refund is confirmed as eligible, we will arrange the refund to the original payment method or by another method agreed in writing, and use reasonable efforts to complete it within a reasonable period (typically no more than thirty (30) days). Any disputed refund shall require the relevant order and proof of payment to be processed.
5. Contact Us
Questions about this Refund Policy should be directed to:
BitLeap (HK) Trading Co., Limited
Website: https://bitleap.hk
Email: service@bitleap.hk