This Shipping Policy describes how products manufactured and supplied by BitLeap (HK) Trading Co., Limited are packed, shipped, and delivered, and the responsibilities of the parties in relation to cross-border shipping and fulfillment. It applies to orders placed through the website at https://bitleap.hk.
1. Production and Dispatch
Shipping dates depend on the production and quality-control schedule for each order. Estimated dispatch dates will be communicated to you in the Order or quotation. These dates are estimates only and are not guaranteed.
2. Shipping Terms
Shipping and delivery terms (including Incoterms, carrier selection, and the point at which risk and title pass) will be specified in the Order or agreed in writing. Unless otherwise agreed, the Customer is responsible for arranging and paying for international shipping.
International delivery times are estimates and may be affected by customs clearance, carrier delays, and other factors beyond our control.
3. Packaging
Products are packed in accordance with industry-standard packaging appropriate to the nature of the products. Special packaging requirements should be agreed in advance and may be subject to additional charges.
4. Customs, Duties, and Taxes
The Customer is responsible for compliance with all import requirements and for the payment of any customs duties, taxes, and import levies applicable to the destination country.
We will provide commercially reasonable documentation to facilitate customs clearance where we are responsible for shipping.
5. Risk and Title
Unless otherwise agreed, risk of loss or damage to the products shall pass to the Customer in accordance with the agreed Incoterms or shipping terms. Title shall pass to the Customer upon full payment for the products.
6. Delivery Delays
Neither party shall be liable for any failure or delay in performance caused by circumstances beyond its reasonable control, including customs delays, carrier disruptions, natural events, or governmental actions, provided the affected party uses reasonable efforts to mitigate the impact.
7. Incomplete or Incorrect Delivery Information
We are not responsible for non-delivery or mis-delivery caused by incomplete or incorrect delivery information provided by the Customer. Any re-shipment costs arising from such errors shall be borne by the Customer.
7A. Shipping Insurance and Liability
Unless otherwise agreed in writing, we shall not be liable for loss, damage or theft of goods during transit. If insurance is required, we may, upon your request, assist in insuring the goods at your cost; coverage shall be subject to the terms of the insurance policy.
8. Contact Us
For any questions about shipping, please contact us at:
BitLeap (HK) Trading Co., Limited
Website: https://bitleap.hk
Email: service@bitleap.hk