At [STORE NAME], your satisfaction and safety are our top priorities. Because we sell cosmetic and personal care products, certain hygiene-related restrictions apply to returns, in line with industry and U.S. health and safety standards. Please read this policy carefully before placing your order.
1. Return Window
You may request a return within 30 days of the delivery date. Requests made after 30 days unfortunately cannot be accepted.
2. Eligible Returns
To be eligible for a return, your item must be unopened, unused, and in its original packaging with all seals intact; in the same condition you received it; and accompanied by proof of purchase (order number or receipt).
3. Hygiene Restriction (Important for Cosmetics)
For health and hygiene reasons, opened or used cosmetic products cannot be returned or refunded, unless the item is defective, damaged, or incorrect (see Section 4). Once the protective seal of a cosmetic product is broken, it is no longer eligible for return. This protects the health and safety of all our customers and is standard practice in the cosmetics industry.
4. Damaged, Defective, or Incorrect Items
If you receive an item that is damaged in transit, defective, or not what you ordered, we will make it right at no cost to you. Contact us at [SUPPORT EMAIL] within 7 days of delivery with your order number, a description of the issue, and clear photos. After verification, we will offer a free replacement or a full refund, including return shipping where applicable.
5. Non-Returnable Items
- Opened or used cosmetic, skincare, or personal care products (except as in Section 4);
- Items marked "Final Sale" or "Clearance";
- Free gifts or promotional items; Gift cards.
6. How to Start a Return
Email [SUPPORT EMAIL] with your order number and reason. We review within 2 business days and, if approved, send return instructions. Do not send items back without prior authorization.
7. Return Shipping Costs
For defective, damaged, or incorrect items, we cover return shipping. For change-of-mind returns of eligible (unopened) items, the customer pays return shipping; original shipping fees are non-refundable.
8. Refunds
Once we receive and inspect your return, we notify you of approval. If approved, your refund is processed to your original payment method within 5–10 business days.
9. Cancellations
Orders can be cancelled before they ship. Once dispatched, the return process above applies. Contact [SUPPORT EMAIL] as soon as possible.
10. Contact Us
Email: [SUPPORT EMAIL] | Phone: [PHONE] | Hours: Monday–Friday, 9:00 AM – 6:00 PM (EST)
[STORE NAME] is operated by [LEGAL ENTITY NAME]. We comply with applicable U.S. consumer protection and cosmetic safety regulations.